Answers before you open your account
Our FAQ is designed for the questions that can slow down your first account session. Start with phone verification, because we use that step before account access and wallet activity. Then check the answer matching your route: DANA, OVO, GoPay, QRIS, virtual account, or bank transfer. We also explain where the cashier path appears after login, how to return to the lobby
on mobile, and what to prepare if a wallet status does not update. Read the relevant answer first, then open your account when the steps are clear.
- DANA
- OVO
- GoPay
- QRIS